There are a few ways to help get your Travis Blue working. 

Please note that there are different instructions for iPhone and Android phones. 

Restart your device

Restarting your Travis Blue solves 90% of the problems. To restart the device:

  1. Press the power button on the side for several seconds until the flickering light switches off.
  2. Wait a few seconds and press the power button again to restart your Travis Blue.
  3. Wait until you see the blue light. 

Reset your device

You can watch this process on video here. Reset the Travis Blue device by pressing and releasing the reset button placed near to the USB port. The Reset button is a pinhole, just press and release using a SIM eject pin tool or a paper clip. 

ANDROID: Please note that Travis Blue does not work with phones running Android 8.0 (and above). If you still have trouble with your Travis Blue when using Android click here

iOS: If you still have trouble with your Travis Blue when using iOS click here

Did this answer your question?