Restart your device
Restarting Travis solves 90% of the problems. To restart the device, hold down the power button on the back for several seconds until a logo of blinking lights appears and the screen turns off. Wait a few seconds, then press and hold it again until you see the Travis logo to power the device backup.
Run the latest software update
Please also make sure that Travis is connected to WiFi, as your issue might be fixed after an automatic software update.
To update your Travis to the latest version make sure your device is connected to the internet and has over 50% battery. Restart your Travis and you’ll see a message to install the update.
At the moment, the latest software version is 3.2.7
If a restart doesn’t fix your issue, Travis can be reset to its factory settings by pressing the smaller reset button on the back of the device or following these steps:
- Make sure your device is charged over 50%
- Go to Settings by double tapping the up arrow button.
- Select Factory Reset and confirm by tapping the right arrow button and then tap the circle button.
Still having trouble? Send us a message using this form and we will reply to you as soon as possible!